Presentations & Materials

Please find below presentations and other materials from SECC's 2018 Consumer Symposium: Transforming the Customer Relationship held on January 22, 2018. Materials are organized according to the agenda.


2018 State of the Consumer

2018 State of the Consumer Report
Patty Durand from SECC, Gomathi Sadhasivan from DNV GL & SECC Research Committee Chair and Bridget Meckley from SECC discussed findings from the annual “State of the Consumer” research and discussed how to use these insights to effectively drive consumer engagement. Download the slides here.

Keynote Address

Empowering & Engaging Customers
Felecia Etheridge from CPS Energy shared CPS Energy’s vision for empowering and engaging consumers. Download the slides or watch the video.

Consumer Platform of the Future

Changes in the Volume & Complexity of Decisions Consumers Make
Erika Myers from SEPA, Nick Bafaloukos from ComEd, Gregg Knight from CenterPoint Energy, Vickie Dorris from IBM and Prateek Chakravarty from Bidgely discussed insights on the types of offers consumers will want in five years, elements of offers consumers want to be packaged together and tools that would be helpful in evaluating offers. SECC's Consumer Platform of the Future research covers consumer interest in these programs and offerings. Download here.

Enabling Consumers

Access, Choice and Control of their Energy Data
Jeremy Roberts from Green Button Alliance, Usman Syed from Ontario Ministry of Energy, Brad Langley from Tendril and Vicky Gannon from PG&E conducted an interactive panel on enabling access to consumer energy data. See the results.

Best Practices Awards

2018 Award Winners
For the inaugural Best Practices Awards, SECC recognized leadership in today’s increasingly customer-centric energy ecosystem by honoring best practices of five different electricity providers across five distinct categories including: Consumer Education, Consumer Engagement, Culture Transformation, Smart Energy Innovation and Underserved Markets. See the winners.

Leveraging the Smart Grid

Consumer Benefit
Jeff Weiser from PayGo, Duane Pearson from Salt River Project, Joe Thomas from Duke Energy & Victoria Busch from Ameren shared insights on consumer engagement programs that are increasing satisfaction for their customers. Download the case studies here.

The Snake Pit

What Can You Do for Consumers with Analytics?
Dan Jacobson from Landis+Gyr, Austin Whitman from FirstFuel, Aaron Berndt from NEST & Kevin Foreman from Powerley battled on who can do the most with energy analytics for consumers. See who won here.

SECC Showcase

Education & Communication Resources
Patty Durand from SECC & Bernard Lecours from GE Grid Solutions highlighted SECC's recently released IoT infographic, three new videos on key energy topics, smart grid communications toolkit, the smart cities fact sheet and much more. View the presentation
or the videos.