2018 State of the Consumer Report
Author: Smart Energy Consumer Collaborative
Date: February 15, 2018
Topics: Best Practices Consumer Engagement Consumer Motivations State of Consumers
Resource Type: Reports
Download a copy of SECC’s “2018 State of the Consumer” report, a synthesis of our 2017 research that provides six key takeaways for electricity providers and other industry stakeholders on the state of the utility-customer relationship today.
The yearly report found that consumers want cleaner energy sources, and many, particularly millennials, are willing to pay a premium to access renewable energy from their electricity providers. The report also indicates that many consumers are interested in and ready for new utility programs, like prepaid billing, real-time energy usage data and dynamic pricing.
Access the report and learn more about what we’ve uncovered about consumer needs and wants within the past year and how electricity providers and their partners can more effectively meet these expectations.
View the research briefing webinar here and accompanying "Maximizing Consumer Benefits" white paper here.
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