SECC’s Chairman Lincoln Wood, Electric Transportation Policy Manager at Southern Company, will open with a discussion of the next steps in customer engagement with smart energy consumers.
Find out what projects SECC’s committees have been working on this year. This session will provide an overview into two of SECC’s many committees: Research and Education & Outreach. A fireside chat with Nick Corsetti - Director, AMI Customer, Business Integration & Business Case Development at National Grid, Jonathan Bach - Manager, Strategic Partnerships & Ventures at Xcel Energy, Norma McCarthy - Customer Engagement Specialist at New Brunswick Power Corporation and Patty Durand - President & CEO at Smart Energy Consumer Collaborative will guide you through some surprising consumer findings and unique ways for consumer engagement in SECC’s work this year.
Learn about Xcel Energy’s journey toward building customer engagement strategies.
Learn about new projects and innovating work that is happening at Xcel Energy from Nadia El Mallakh - VP of Strategic Partnerships & Ventures at Xcel Energy.
Form new connections within SECC’s diverse group of members.
This session will provide a comprehensive look at residential energy consumers and their attitudes, behaviors and values related to energy. Based on findings from a national survey of 2,500 consumers, the presentation will cover consumers’ awareness of smart energy, their interest in energy-related products & services, their relationships with their energy providers and much more. Lucas Melbye – Vice President of Public Affairs at Maru/Matchbox, Brad Langley – Senior Director of Corporate Marketing at Uplight, Marek Herrmann-Nowosielski - Director, Product Management – Consumer Engagement at Aclara Technologies, Michel Losier - Executive Director, Customer Energy Solutions at New Brunswick Power Corporation and Matthew Mowat – Vice President, Marketing at Powerley will discuss the major findings from the new Consumer Pulse – Wave 7 research and will provide accompanying examples of customer program successes from electricity providers and third party vendors.
Let your voice be heard and influence the work that SECC will deliver in 2020. This breakout session will provide attendees the opportunity to discuss the ways to collectively understand consumers, grow consumer knowledge around smart energy initiatives and expand SECC’s stakeholder engagement efforts.
Current SECC Board of Directors are introduced, and board candidates share the reasons why they are well-positioned to serve in the organization’s leadership; attendees cast their votes, and the elected are formally instated.
Each year, we honor a few select members that stand out in their achievements with SECC.
Recent consumer research reinforces the fact that customers appreciate and expect personalized offerings from the range of service providers vying for their attention. Innovative energy providers use account-specific data to offer relevant programs, products and services that are customer-centric and reflect each household’s expectations. Ensuring that underserved populations are not left behind is another key benefit we can draw from the wealth of data and information now available. Gomathi Sadhasivan - Lead, Customer Decision Sciences at DNV GL, Victoria Busch - Customer Engagement Manager at Ameren Illinois, Tomer Borenstein - CTO & Co-Founder at BlastPoint, Meghan Weinman - Product Development Manager at Puget Sound Energy and Phil Flaherty - Vice President of Sales at Bidgely will explore key trends surrounding micro-targeting of utility services to all types of consumers.
The advent of detailed smart meter data has changed the level of information available to consumers and electricity providers, and it has created opportunities for alternative rate structures along with a myriad of new programs and offers. Using what we have learned in a recently released SECC study on rate design Tamara Dzubay – Regulatory Affairs Manager at ecobee Energy, Jordan Folks – Managing Consultant at Opinion Dynamics, Jim Lazar - Senior Advisor at The Regulatory Assistance Project and Jeffrey Zethmayr – Director of Research at Illinois Citizens Utility Board will discuss the opportunities to introduce new rate structures that may provide savings for consumers and a closer link between cost and revenue for providers.
Hear about Xcel Energy’s vision and strategy around electric vehicles.
We’ve talked about the strategic possibilities, and now it’s time to align on specific actions for the coming year. This session will help committees to set their agendas for 2020 in a fun, interactive setting.
Attendees are welcome to continue to network with lunch or take their lunches to go.
This optional tour of the Xcel Energy Enterprise Command Center will last until 2 p.m. (CT) and will be limited to 60 total participants. The sign-up sheet will be at the registration desk during Day One check-in.
