October 25
*All times in Central Time Zone
Except for the cocktail reception at the Drury Plaza Hotel, day one of the conference will be hosted at the Ameren Corporation headquarters (1901 Chouteau Avenue). The event will be held in Conference Room S170AB (first floor).
Welcome to the 2022 Members Meeting and Fall Workshop, hosted by Ameren Missouri and Ameren Illinois! This session will provide an overview of SECC's recent work, including a deep dive into our new segmentation framework.
Showcasing the findings of soon-to-be-released consumer research and featuring our new consumer segmentation, this session highlights the importance of how to create meaningful messages to engage consumers about rate options and other key issues.
As today’s consumers live in an increasingly digital world, they have new expectations regarding the electricity providers. Learn from how Ameren is working to meet these evolving customer expectations and increase customer satisfaction. From overall customer strategy to their efforts supporting the growth of electric vehicles, renewable energy and other distributed energy resources, see how Ameren is strategically advancing consumer relationships.
Each year, we honor a few select members that stand out in their achievements with SECC.
Form new connections within SECC’s diverse group of members.
In this fireside chat, several Ameren executives will continue to discuss in greater detail Ameren’s overall customer strategy as outlined in this morning’s keynote address. We will delve into the details of customer communications, program implementation and more. Topics will include demand-side management programs, smart home technology, community engagement, electrification and more.
Learn how utilities are creating unique partnerships that go past just poles and wires and providing meaningful impacts to their service territories, including engaging under-resourced consumers and advancing economic recovery from COVID-19.
From addressing consumer concerns around climate change to engaging with renters on new program offerings, see how electric utilities are finding creative and engaging ways to encourage consumers to shift their energy usage.
The current Board of Directors is introduced, and board candidates share the reasons why they are well positioned to serve in the organization’s leadership. Attendees cast their votes, and the newly elected board members are formally instated.
The Inflation Reduction Act contains a lot of incentives to help homeowners weatherize and electrify their homes. Learn how electric utilities are helping consumers through dynamic marketplaces, innovative smart energy appliance offerings and more.
See how electric utilities are helping consumers avoid any potholes on their path toward electric transportation with innovative outreach programs for all types of riders, fleet EVs and school buses.
Join us at the official event hotel, Drury Plaza Hotel St. Louis at the Arch, to network with fellow attendees.
October 26
*All times in Central Time Zone
Day two will take place at the Drury Plaza Hotel St. Louis at the Arch (2 South 4th Street St. Louis, MO 63102).
SECC's President and CEO Nathan Shannon will explain the goals of our morning breakout sessions to attendees.
Let your voice be heard and influence the work that SECC will deliver in 2023. This breakout session will provide attendees the opportunity to discuss the ways to collectively understand consumers, grow consumer knowledge around smart energy initiatives and expand SECC’s stakeholder engagement efforts.
→ Improve our understanding of consumers — Research
→ Strengthen awareness and understanding — Education & Outreach
We’ve talked about the strategic possibilities, and now it’s time to align on specific actions for the coming year. This session will help committees to set their agendas for 2023 in a fun, interactive setting.
→ Improve our understanding of consumers — Research
→ Strengthen awareness and understanding — Education & Outreach
