Best Practices in Customer Engagement

During this Peer Connect Webinar, we delved into the winning programs in two categories of the 2022 Best Practices Awards – SMB Engagement and Consumer Engagement.

Two speakers from London Hydro shared details about the launch of an automatic, personalized Price Plan Calculator that has empowered residential customers to make informed choices about their rate plans.

Pauline Marcou, Strategy and Growth Lead at Bidgely, also discussed how Rocky Mountain Power has leveraged Bidgely’s UtilityAI solution to deploy digital energy usage reports to more than 60,000 small-and-medium business customers.