President’s Post

SECC’s President & CEO Patty Durand shares monthly insights on the relationship between energy consumers and smart energy technology.

Improving the Billing Experience for Residential Customers

For many residential customers, the monthly power bill is a core part of their relationship with their electricity providers, and it may be the only routine touchpoint for some customers.

What Do Utility Customers Want Beyond Electricity Delivery?

Given a high consumer interest in – and, for some consumers, expectation for – additional products and services beyond basic electricity service, let’s look at three examples of such offerings that are already in the field today.

Who Are Energy Consumers Today?

Recent years have brought considerable change to the utility-customer relationship. These changes have included the expansion of smart meters to over 60% of customers and the doubling of renewable electricity generation since 2008.

How Utilities Are Optimizing Consumer Engagement Today

Consumer engagement has increasingly taken center stage for electricity providers in recent years. Learn what Con Edison, Austin Energy, Entergy and others are doing to engage their customers in the latest blog.

How Will Electric Utilities Harness the Smart Home?

Smart home technology has scaled rapidly over the past few years, going from a futuristic novelty or luxury for affluent consumers to a convenient part of many Americans’ daily lives.

3 Ways Utilities Are Educating and Engaging Consumers

The energy industry is pivoting away from an outdated transactional model toward a future focused on serving the customer.

5 Ways to Improve the Customer Experience

Energy providers today are increasingly taking cues from leading customer-focused companies from outside the energy industry – e.g., Amazon, Netflix, Southwest, Lyft, etc.

Reaching “Selectively Engaged” Energy Consumers

In recent years, energy providers have made considerable advancements in becoming more customer-centric in their products, operations and strategies.

Rate Design for Consumer Empowerment

The U.S. electricity system is undergoing major changes today, including the expansion of distributed energy resources, the deployment of ...

Where Do SMBs Fit Into the Smart Energy Future?

How do small and medium-sized business customers feel about in energy efficiency, renewable energy and smart energy programs and technologies?

Are the Benefits of DERs Reaching Low-Income Communities?

Lower-income consumers are an important group of customers for every electric utility; however, there are challenges that make this group hard to reach.

Do Consumers Really Want Digital Utility Services?

What was once a commodity-based industry is transitioning into a consumer-focused, transactional industry where consumers expect more than just the delivery of energy.