Over the last few months, the COVID-19 pandemic has quickly transformed the day-to-day lives for most Americans. Many have unfortunately found themselves out of work or with reduced hours, while everyone has been spending more time at home except for frontline workers. The energy sector, too, has felt the impacts of COVID-19 in the way of changing daily loads, new challenges in delivering programs, evolving customer expectations and more. In this Helping Consumers Through COVID Webinar, we will take a close look at the effects of COVID-19 on the energy industry, with a specific focus on small-and-medium business (SMB) customers. We will address the changes that have taken place as a result of the novel coronavirus, how industry stakeholders have responded to these changes, and what stakeholders can do moving forward to help SMBs through this time.