FirstFuel’s SaaS platform combines advanced building science, data science and cloud-based software expertise to generate business customer intelligence for use across your core customer engagement channels. Their insights are flexibly delivered through native applications or integrated within existing software investments to improve every business customer touchpoint, from web and mobile self-service to account management and service interactions.
Data Validation & Mapping
FirstFuel’s meter-to-building mapping process transforms interval and monthly meter data, billing data and account metadata into a whole-building view of every business customer – and then enhances it through proprietary techniques and third-party data. So, clients get a complete picture of their entire business customer base as well as a comprehensive profile of each individual business customer.
FirstFuel’s advanced analytics engines interpret each business customer’s energy patterns and building characteristics to unearth key insights such as weather responses, occupancy patterns and energy end uses. Using these unique signatures, they identify building-specific energy efficiency, DER, electrification and rate plan recommendations that help customers better manage their energy use and costs. Armed with these insights, FirstFuel’s clients not only become trusted energy advisors, but also achieve their customer satisfaction, service and program adoption goals.
The FirstFuel SaaS platform is hosted in the cloud through Amazon Web Services. It scales seamlessly across millions of meters and customers, with stringent, industry-leading security protocols in place. FirstFuel helps its clients reach all of their customers without sacrificing system performance or data privacy. Quarterly releases provide ongoing enhancements and annual third-party security reviews and re-certifications provide utilities with the security, performance and reliability required in an increasingly complex digital world.
FirstFuel’s insights can be integrated into both internal and customer-facing applications to enhance the value of your existing software investments and deliver improved experience and intelligence across multiple channels and devices to internal teams and customers alike.