Optimizing Consumer Engagement

The “Optimizing Consumer Engagement” white paper highlights successful customer programs and services from electricity providers across the United States and Canada, organized by the five themes on consumers’ wants and needs from the “2019 State of the Consumer” report.

Download your copy of the white paper to discover what’s working in the customer-centric energy transition from a variety of electricity providers, including Con Edison, Austin Energy, Colorado Springs Utilities, Ameren Illinois, NB Power and more.

Highlighted programs include a low-income LED lighting program, a residential solar education program, a community-based energy assistance campaign, an online marketplace for energy-efficient products and a residential rate plan with a smart thermostat and smart home hub included.