SECC President’s Blog: Three Strategies for Educating and Engaging Energy Consumers

You hear it from nearly all utility executives today: The energy industry is pivoting away from the outdated transactional model toward a more customer-centric future.

This transformational shift has manifested itself in many ways across the country. Utilities are restructuring their organizations, implementing new consumer-facing software and improving methods of engaging with their local communities – all with the end goal of better meeting consumers’ evolving needs and wants.

But utilities are not the only ones driving this change. Many nonprofit organizations – including consumer advocates – and technology companies are playing major roles in developing the more consumer-friendly future of the utility industry.

SECC's President & CEO Patty Durand shares smart grid industry insights on her blog, Smart Consumer Connections > > >