Join us for these upcoming industry events, including SECC’s two annual conferences, monthly webinars, research presentations from SECC staff and partner events.
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Up-front deposits are a source of friction between consumers and utility companies, and can be a barrier to establishing service quickly and easily. Moreover, helping consumers stay current and connected is also a major challenge for utility providers. Due to COVID-19, some areas have temporarily restricted late fees and collecting from past-due customers; many utilities have also voluntarily suspended customer disconnections for nonpayment. But as areas begin to open up, there’s a risk that many consumers will not be able…Find out more »
During the COVID-19 pandemic, smart speakers have played a key role in keeping people informed and connected despite social distancing. With more Americans using smart speakers and voice apps than ever before, utilities and other stakeholders have an opportunity to use this technology to connect with customers where they are, provide updates related to the pandemic and provide support when consumers need it most. In this webinar, the speakers will review specific actions that utilities and other stakeholders can take…Find out more »
In this webinar, we will look at how industry stakeholders can help consumers engage in time-of-use (TOU) rates, especially during the COVID-19 pandemic. First, Kari Binley, a manager at ecobee, will discuss ecobee’s TOU optimization feature that was developed to help consumers save more automatically with their smart thermostats. Then, Jesse Smith, a partner with Demand Side Analytics, will share findings from a third-party study on the impact of this feature and what it means for utilities with TOU programs.…Find out more »
Right now, utilities have a unique opportunity to connect with their customers. This webinar will take an in-depth look at the latest media and consumer behavioral trends and examine how innovative engagement strategies can make the most of them. In addition, ComEd will share insights and examples of how they’re adapting their energy efficiency program marketing in response to the challenges posed by COVID-19. Register here > > >Find out more »