2018 Members Meeting & Fall Workshop

The annual Members Meeting & Fall Workshop is a two-day collaborative forum on the latest trends affecting energy consumers and how utilities and their partners can more effectively meet and exceed the evolving expectations of today’s consumers.

Hosted by Con Edison at their historic headquarters in Manhattan, the 7th annual Members Meeting will also cover the most pertinent areas of need in consumer research and education and where our organization’s efforts can best be focused for 2019.

Click a below category for more details:

  1. Event Details
  2. Agenda
  3. Registration
  4. Accommodations
  5. Partners

Event Details

Time & Date:
Tuesday, Oct. 9: 9:00am - 5:00pm; cocktail reception to follow
Wednesday, Oct. 10: 8:30am - 12:15pm; optional tour to follow

Free for members.

Con Edison Auditorium
4 Irving Plaza
New York, NY 10003


The agenda features presentations from Hollis Krieger, Customer Operations Department Manager, Con Edison and Matt Ketschke, Senior Vice President of Customer Energy Solutions, Con Edison. View the full agenda here.


Registration is currently open at no cost to members. Please fill out this form to secure your spot.


The Hyatt Union Square is the official hotel for the 2018 Members Meeting. Located just across the street from Con Edison, the hotel has rooms available for $399/night. You can book online here or call 1-888-591-1234 and reference "the Smart Energy Consumer Collaborative Group". There are also more affordable options in the area, including the Holiday Inn NYC, which is just a 15-minute Subway ride to the event location.

We urge you to book your hotel as soon as possible as our limited room block is expected to fill up quickly; Mid-October is also a very popular time to visit New York, and other hotels in the area are also expected to be fully booked. If you have any questions, please contact DeMika Thomas-Hill at (404) 365-3821.


The Members Meeting features over 120+ industry experts focused on consumer engagement and smart energy solutions. Get your brand and thought leadership in front of this influential crowd by partnering with us!

If you're interested, download the details here or contact Deputy Director Nathan Shannon directly at (404) 348-8048. There are multiple levels of sponsorship to fit each budget.

Platinum & Host:

Con Edison operates one of the world’s largest energy delivery systems. Founded in 1823 as the New York Gas Light company, Con Edison's electric, gas, and steam service now provides energy for the 10 million people who live in New York City and Westchester County.

They're constantly looking toward the future and exploring ways to innovate and take advantage of developing technology. But, more than anything, they’re listening to consumers and working hard to give consumers cleaner, more efficient energy choices, and more control over when and how they use their power.


PayGo is a flexible billing and payment solution for any utility company that wants to empower their customers to proactively manage and pay for their consumption. PayGo is helping utilities deliver higher customer satisfaction by providing visibility and control.


Aclara, now part of the Hubbell Power Systems family of brands, is a world-class supplier of smart infrastructure solutions to more than 800 water, gas, and electric utilities globally. Its solutions incorporate a range of communications hardware, software, and services. The Aclara ACE® consumer-engagement platform provides analytics, energy-use dashboards, and multi-channel notifications to help customers better understand and manage consumption.

Questline makes energy engaging. They are the leading content and communications company dedicated to the pursuit of engaging energy utility customers and solely focus on energy consumers by providing content solutions that matter to them.

They provide customers with more control over their bills by promoting tips, tools and rebates. These proactive communications help raise customer satisfaction.



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