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Connecting Cost to Value in a New Era of Customer Expectations

Across the energy sector, we’ve entered a moment defined by tension and opportunity. As SECC’s new “Connecting Cost to Value” playbook notes, “energy providers are being asked to explain a surge of investment at the exact moment customers are worried about affordability.”

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The success of smart energy innovation depends on the full engagement of the people at the end of the electrical delivery chain.

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