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NEW: Modern Customer Engagement Journey Report

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October 8: Modern Customer Engagement Journey Briefing

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Latest News

President’s Post

Five Insights on Energy Consumers for 2020

While many electricity providers have become significantly more customer-centric in recent years, how receptive have consumers in the United States and Canada been to this evolution? Continue reading

Member Spotlights

Duquesne Light Company

Duquesne Light Company (DLC) is committed to more than keeping the lights on; it powers the moments in its customers’ lives. As a next-generation energy company, DLC’s nearly 1,600 employees are dedicated to delivering... Continue reading

Why Join?

The success of smart energy innovation depends on the full engagement of the people at the end of the electrical delivery chain.

Membership Benefits:

A finger on the pulse of consumers.

Unlock a library of best practices.

Promote your work.

Collaborate with other energy leaders.