Case Study
Electricity providers in the U.S. and Canada are making strides in educating and engaging consumers on better controlling how much energy they use, the resulting costs they incur and the benefits of shifting their usage.
These case studies collected by the Smart Energy Consumer Collaborative spotlight how smart energy technologies and programs have engaged consumers to empower them to match the energy they use with their needs.
Consumers Energy is one of Michigan’s largest energy providers, providing natural gas and/or electricity to 6.7 million of the state’s 10 million residents in all 68 Lower Peninsula counties. The principal subsidiary of CMS Energy, Consumers Energy has 8,879 full-time and seasonal employees and 5,736 megawatts of generating capacity.
The Healthier Homes program, led by Consumers Energy and CLEAResult, works with a health center in Flint, Michigan that refers qualified asthma patients who are likely to benefit from improved indoor air conditions. These customers are then connected to a customer advocate who will be their single point-of-contact as they continue through the program and receive energy efficiency and non-energy waste reduction upgrades.
In 2021, Consumers Energy had close to 100 homes participate in the program, and more than 130 participated in 2022. The projects completed in 2022 included 135 HEPA air purifiers, 386 hypoallergenic mattress covers, 134 dehumidifiers, 260 hypoallergenic pillow coverings and other direct-install measures.
