Senior Vice-President and Chief Customer Officer, CenterPoint Energy
Gregory Knight is Senior Vice President and Chief Customer Officer for CenterPoint Energy. In this role he manages the company’s strategy and operations related to marketing, sales, customer service, home services and claims functions. Since joining CenterPoint Energy in 2009, Knight has been spearheading the company’s technology-driven customer relationship management strategy, and he is responsible for delivering a consistent and high-quality customer experience across various digital and people supported interaction channels to nearly 6 million regulated and retail customers. He is also responsible for fostering alignment of CenterPoint Energy’s corporate business growth and operational strategies with the needs and expectations of business and residential customers. He has been recognized as a utility industry thought leader in the area of customer interaction strategy, technology and continuous business process improvement. Knight has nearly 27 years of experience, in both service industries and utilities. His career includes tenures at IKON Office Solutions, Reliant Energy and MCI Telecommunications and Allen Knight Inc. where he has led a range of Sales, Marketing and Customer Service functions which span across technology, strategic planning, organization vitality, regulatory advocacy entrepreneurship and Six Sigma. Knight earned a Bachelor of Arts degree in American studies, with a minor in economics, from the University of Colorado at Boulder. He has also completed the executive management program at Rice University’s Jesse H. Jones Graduate School of Management in Houston. He serves on the board of Communities in Schools Houston, Tendril’s Advisory Board. CenterPoint Energy is headquartered in Houston Texas with over 9B in annual revenues. CenterPoint owns and operates an Electric Transmission and Distribution utility serving the Houston, TX metro area. It also owns and operates a Natural Gas Distribution Company serving customers in Texas, Arkansas, Oklahoma, Louisiana, Mississippi and Minneapolis. CenterPoint also owns and operates the largest independent appliance repair business in the state of Minnesota.