CS Week is the premier annual educational and customer service conference serving electric, gas and water/wastewater utility professionals across North America and around the world. CS Week provides learning and networking opportunities in support of the utility customer experience lifecycle : Analytics, Billing & Payments, Contact Center, Credit & Collections, Digital Customer Engagement, Field Services, and Strategies & Management. Join SECC Deputy Director Nathan Shannon at the Digital Personalization: The Next Level of Customer Experience panel on Thursday alongside Michey DeChellis from Allconnect, Han Hwang from Red Ventures, Kathy Kelley from AEP and Sarah Sharp from Entergy.