Contact centers have long been the primary means of customer service in utilities. But evolving customer needs and expectations are forcing these centers to be more nimble, responsive, and tech-savvy. Utilities that leverage their contact centers to address both customer and agent needs effectively can create trusted relationships with customers. At EUCI's Virtual Optimizing Utility Contact Centers Conference on June 14th, SECC will share insights into the modern energy consumer with customer care and contact center employees.