In 2021, SECC will be recognizing a member each month, providing an organizational profile and highlighting the member's accomplishments in the smart energy space.
Apogee Interactive partners with utilities to deliver actionable insights to their customers. Their digital engagement platform provides end-use disaggregation that enhances program promotion, improves customer satisfaction and increases customer participation in utility programs. A key element of Apogee's solution is proactive, personalized video messaging to educate and engage with customers.
Serving the utility industry since 1993, Apogee’s digital engagement platform is used by hundreds of North American utilities from coast to coast, including top-tier investor-owned utilities, municipals and cooperatives.
Apogee’s customer engagement platform helps utilities engage and inform customers, reduce costs and time to market for new programs, achieve behavioral energy efficiency benefits and increase customer satisfaction.
Proactive Customer Communication
Apogee’s solution enables personalized, relevant and targeted messaging to customers through multiple channels, including video, email, text, alerts and smart speakers.
Apogee’s customer portal provides personalized insights into a customer’s energy consumption, specific recommendations to save energy, applicable utility rebate programs, specialized calculators and virtual audits.
Utility Operational Efficiencies
Digital customer engagement enables utilities a better understanding of customer interests and needs, automated marketing communication and streamlined processes for the customer service center.
Many utilities have benefited from Apogee’s customer engagement solution, showing a 3-4 percent reduction in kWh consumption, up to 97 percent first-call resolution and a 15 percent reduction in high bill calls. Over 92 percent of utilities’ customers are excited about Apogee’s personalized messaging and find it informative.