NGAGE, Franklin Energy’s scalable and flexible customer engagement platform, seamlessly integrates utility portfolio programs into a single interface, enabling more efficient portfolio administration, easier partner management and more effective customer engagement. It is the glue that ties programs together to form a logical, customer-focused journey. NGAGE is comprised of three core modules that can be purchased alone or bundled together – or purchased over time as utility needs expand and scale.
NGAGE Customer includes customer-facing products, such as a customer engagement platform, journey-based alerts, utility reports, virtual audits, integrated marketplaces and more. All products are fully utility-branded to ensure customers recognize and trust their experience while enjoying the ease and accessibility of interacting with their utility where they already are – online.
NGAGE Client provides utilities with a comprehensive portal to access and track portfolio performance, run reports on trade ally participation and leverage data analytics to discover what’s working and what needs real-time tweaks. It distills program information into easy-to-use dashboards that provide utilities with 24/7 access to their real-time data.
NGAGE Partner simplifies a utility’s interactions with trade allies by providing an online portal specifically for retail partners and trade allies. It includes capabilities to bulk-purchase program products, a library of on-demand e-training resources, in-field assessment tools, a rebate center and more. The comprehensive portal smooths the complexities of working with trade allies while profitably growing both their business and their relationship with the utility.