The Smart Energy Consumer Collaborative (SECC) today released a new white paper, “Partnering with Consumers to Save Energy During COVID-19,” which highlights key findings from SECC’s consumer research as they relate to programs, services and technologies that can help consumers save energy during COVID-19.
With consumers spending more time at home due to both stay-at-home orders and voluntary actions, residential load and demand have been higher than average in many areas, resulting in higher bills for consumers and potential challenges in managing the grid for utilities. These bill increases are exacerbating the financial stress that many consumers are already experiencing during the pandemic.
The new white paper provides strategies and solutions for stakeholders that are looking to actively engage consumers in programs that can help them save energy and help the grid maintain reliability throughout the COVID-19 pandemic. Insights can help improve program design, identify key targets for participation, boost customer engagement metrics and raise customer satisfaction.
The new “Partnering with Consumers to Save Energy During COVID-19” white paper is available for download here. Next week, on Thursday, July 23, we are hosting a webinar on actions that utilities can take to build customer relationships during COVID-19 with smart speakers – one of the technologies highlighted in the new paper.