Building Trust in the Energy Transition

The “Building Trust in the Energy Transition” white paper highlights successful utility programs, services and strategies for residential customers centered around the three key themes explored in SECC’s “2024 State of the Consumer” report:

1. Consumers demonstrate a strong affinity for the practical advantages of electricity, both at home and on the road.
2. Consumers show signs of anxiety over cost and reliability.
3. Consumers are poised to be active participants in grid modernization.

The paper shares real-life examples from electricity providers (investor-owned, municipal and cooperative utilities) across the United States and Canada, such as Middle Tennessee Electric, SMUD, Hawaiian Electric, BC Hydro, ComEd, Puget Sound Energy and several others.

Highlighted examples include no-cost energy efficiency upgrades for income-eligible customers, a heat pump rebate program, an electric vehicle (EV) charger installation program, a time-of-use (TOU) rate pilot program and a roadmap for improving service reliability.