President’s Posts

SECC’s President & CEO Nathan Shannon shares monthly insights on the relationship between energy consumers and smart energy technology.

3 Ways Utilities Are Educating and Engaging Consumers

The energy industry is pivoting away from an outdated transactional model toward a future focused on serving the customer.
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5 Ways to Improve the Customer Experience

Energy providers today are increasingly taking cues from leading customer-focused companies from outside the energy industry – e.g., Amazon, Netflix, Southwest, Lyft, etc.
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Reaching “Selectively Engaged” Energy Consumers

In recent years, energy providers have made considerable advancements in becoming more customer-centric in their products, operations and strategies.
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Rate Design for Consumer Empowerment

The U.S. electricity system is undergoing major changes today, including the expansion of distributed energy resources, the deployment of ...
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Where Do SMBs Fit Into the Smart Energy Future?

How do small and medium-sized business customers feel about in energy efficiency, renewable energy and smart energy programs and technologies?
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Are the Benefits of DERs Reaching Low-Income Communities?

Lower-income consumers are an important group of customers for every electric utility; however, there are challenges that make this group hard to reach.
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Do Consumers Really Want Digital Utility Services?

What was once a commodity-based industry is transitioning into a consumer-focused, transactional industry where consumers expect more than just the delivery of energy.
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What’s Working in the Smart Grid Era?

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