Member Resource: Maximizing Consumer Benefits White Paper


Earlier this year, we published our “2018 State of the Consumer” report, a synthesis of our 2017 consumer research that provided six important takeaways on the state of the utility-customer relationship.

Today, we’re excited to announce the publication of a new, member-exclusive resource that will help electricity providers and other industry stakeholders take action on the “State of the Consumer” report’s six key themes.

Utilizing over 50 submissions from our awards program and case studies library, the new “Maximizing Consumer Benefits” white paper illustrates impactful, real-world examples of who is getting consumer engagement right for electric vehicle outreach, peak-shifting programs, prepaid billing, utility e-commerce, low-income programs and much more.

Download your copy of the new white paper to discover examples of customer engagement success from a variety of electricity providers, including Georgia Power, Direct Energy, Southern California Edison, Oklahoma Gas & Electric and National Grid.

Download “Maximizing Consumer Benefits” White Paper > > >
Download “2018 State of the Consumer” Report > > >