Ecotagious has successfully designed and implemented next-generation Home Energy Report (HER) programs for large and small natural gas and electric utilities in the United States, Canada and other international markets.
Ecotagious specializes in using disaggregation to identifying the signatures of major appliances from existing smart meter data, without any additional hardware required, and accurately translate them into insightful findings for each of the utility’s customers.
These include a breakdown of the energy used by major appliances, personalized insights, peer comparisons and tailored savings recommendations.
This helps to:
Motivate: Using Relevant Peer Comparisons
The Relevant Peer Comparison provides normative messaging designed to motivate customers to save. The customer’s consumption data is compared with similar homes which form the peer group.
Focus Efforts: Using an Energy Use Breakdown
After customers have seen how they compare to their peers and are motivated to act, the first question they typically ask is “where do I start?” By providing each customer with a breakdown of their energy use and directing them to the loads that are most relevant, Ecotagious can quickly focus their attention on what matters most in their unique situation.
Drive Action Using Tailored Recommendations
The Savings Recommendations are actions and tips that have been selected based on each customer's unique energy usage breakdown. Ecotagious’ energy analysis modeling engine generates energy-saving recommendations and computes energy savings dynamically based on the loads each customer is using.
These insights are delivered across multiple channels ranging from print, email, web, app and API integration to consumer engagement platforms and voice assistants – all driving toward a single, clear action. As a result, Ecotagious’ clients see industry-leading energy savings, average five percent increase in utility customer satisfaction, six percent increase in smart meter satisfaction and 14 percent reduction in customer churn.