Tendril helps utilities advance their customer relationships by increasing satisfaction, building brand loyalty and unlocking new revenue streams. Tendril engagement products are personal to the recipient, delivering the right message over the right channel, at the right time.
Tendril’s engagement products help energy providers improve J.D. Power scores and achieve internal customer satisfaction metrics. For instance, Tendril HERs have an average customer satisfaction score of 8.17 on a 10-point scale, and more than half of customers say that Tendril HERs have a direct, positive impact on their satisfaction with their energy provider.