December 8, 2022
Research, Billing, Rate Plans
A national survey of Americans by the Smart Energy Consumer Collaborative investigates consumer understanding of electric bills and rate plans
Most Americans are unaware of having a choice between electric rate plans and are generally unfamiliar with alternative rate options, such as time-of-use (TOU) rates and critical peak pricing, according to the latest research report from the Smart Energy Consumer Collaborative (SECC).
The “Electric Bills and Rate Plans: Consumer Awareness and Understanding” report, which is based on an online survey of 2,013 Americans who are responsible for household energy decisions, explored consumers’ attitudes toward their electric bills, comprehension of the factors that impact bills, understanding of common rate options, preferred characteristics in a rate plan, interest in prepaid billing and green rates, and more.
The study revealed that most consumers seek to save money by reducing electricity usage and recognize that their monthly bill can be a tool to that end. Nearly three-quarters of respondents (72 percent) said that they like checking their electricity bill to see if they have been able to reduce their electricity consumption that month.
However, it also revealed frustration with bills and difficulty understanding their contents. About half of respondents said they hate opening their electricity bills, and 59 percent stated that some parts of the bill seem like they are written in another language. Additionally, many consumers were quite skeptical of their electricity providers’ motives: 43 percent agreed that most of what is included in their bill is just there to confuse them and distract them from the price.
With the notable rise in time-varying and other new rates in recent years, the survey also explored consumers’ awareness of their electric rate options. While most consumers today have at least some rate plan options, a plurality of consumers (37 percent) said they did not believe they have any options. Furthermore, 34 percent said that they were not sure, leaving only 28 percent of consumers that responded with a definitive “yes”. The lack of awareness of whether choice is available indicates that electricity providers may need to improve how they communicate with consumers regarding their choice of rate plans.
The full “Electric Bills and Rate Plans: Consumer Awareness and Understanding” report can be downloaded here by SECC members and is available to members of the media on request. In addition, SECC’s President & CEO Nathan Shannon and guest speakers from Uplight and Maru/Matchbox are hosting a one-hour webinar on the report’s key findings and top recommendations for electricity providers on Tuesday, December 13 at 1 p.m. (ET).
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