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Posts

Putting the Customer First: Utility Case Studies Webinar

How Do Small Businesses View Their Electricity Providers?

SMBs can be notoriously difficult for electricity providers to engage – they represent a wide variety of business types; they typically do not have staff dedicated to managing their energy usage; and programs haven’t historically been tailored to their needs, which means the customer relationship often hasn’t been developed.

Upcoming Webinar: Putting the Customer First

Research Release: “Understanding the SMB Landscape”

Are Consumers Happy with Their Electricity Providers?

Investments in modernizing the electric grid have enabled a sea change in the relationship between consumers and their electricity providers. Consumers today have access to many new programs, rate plans and technologies that can help them meet their energy goals.

2024 State of the Consumer Webinar

2024 State of the Consumer Report

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March 1: Heat Pumps Would Cut Bills for Most Homes

Customer Satisfaction and the Smart Grid Webinar

Research Release: “Customer Satisfaction and the Smart Grid”

Customer Satisfaction and the Smart Grid Report

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November 17: JEA, Optiwatt Pilot to Monitor EV Charging

September 8: Uplight DR Program Reaches 100,000 Participants

Who Are the Trusting Traditionalists?

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Among the middle ground of American consumers, there’s the Trusting Traditionalists, a segment that is often overwhelmed by technology and isn’t strongly motivated by the environmental benefits of utility programs and services.

March 17: Interruptions Fall to Fourth-Best Rate in BGE’s History

December 16: Oncor and Toyota to Research V2G