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Posts

What Do Utility Customers Want Beyond Electricity Delivery?

Given a high consumer interest in – and, for some consumers, expectation for – additional products and services beyond basic electricity service, let’s look at three examples of such offerings that are already in the field today.

Do Consumers Really Want Digital Utility Services?

What was once a commodity-based industry is transitioning into a consumer-focused, transactional industry where consumers expect more than just the delivery of energy.