For many residential customers, the monthly power bill – whether in paper or digital format – is a core part of their relationship with their electricity providers, and it may be the only routine touchpoint for some customers. At the same time, customers often have trouble understanding their bills and aren’t always aware of the various options for bill payment and on-bill financing, like Pay As You Save® (PAYS).
In the Innovative Billing Strategies webinar on August 27 at 1 p.m. (ET), we will explore what residential energy consumers want from their monthly bill and the strategies that electricity providers today are employing to improve the customer experience around billing. Featured speakers from Georgia Watch, Exceleron and Ouachita EMC will cover topics ranging from bill design to prepay to on-bill financing strategies, including PAYS.
- Liz Coyle, Executive Director at Georgia Watch
- Darren Raybourn, Senior VP of Sales at Exceleron
- Mark Cayce, General Manager at Ouachita EMC