As electricity providers move toward customer-centricity, they have a multitude of customer engagement and education strategies to consider for connecting with different types of consumers. During this one-hour Peer Connect Webinar on Tuesday, April 9 at 1 p.m. (ET), we will explore how community events can be an essential part of this engagement mix. First, […]
Over the past year, the Smart Energy Consumer Collaborative (SECC) conducted consumer research studies on electrification, the smart grid and renewable energy – plus Snapshot Surveys on energy burdens, outages and more. During this Research Brief Webinar on Wednesday, April 24 at 1 p.m. (ET), we will reveal the three major themes on today’s consumers […]
During this one-hour Peer Connect Webinar on Wednesday, May 15 at 1 p.m. (ET), we will begin by reviewing the key findings from the new "Electric Vehicles: Exploring Consumers' Cost Concerns" survey. Then, we will hear from three electricity providers – Austin Energy, SELCO and Puget Sound Energy (PSE) – on how they are working […]
During this Research Brief Webinar on Tuesday, June 18 at 1 p.m. (ET), we will share the key findings from the "Understanding the SMB Landscape: New Needs and Concerns" report. Then, we will hear case studies on SMB programs from our guest speakers.
During this one-hour Peer Connect Webinar on Thursday, July 25 at 1 p.m. (ET), we will hear in-depth case studies from the winners of the 2024 Best Practices Awards in the Culture Transformation and Consumer Engagement categories. Avangrid will discuss the development of the Digital Center of Excellence (COE), a cross-functional business unit that is […]
