AESP Summer Con 2023

Hyatt Regency Indianapolis 1 South Capitol Ave, Indianapolis, IN, United States

Join us in Indianapolis at AESP's Summer Con to learn how utilities are continuing to explore different types of rate plans and payment options, while answering the question "what do consumers actually understand about these offerings?" SECC's Deputy Director Jason … Continue reading

Alleviating Americans’ Energy Burdens, Part 3 Webinar

During the third and final 30-minute webinar in our summer series on energy affordability issues, we will share some closing thoughts on the new "Alleviating Americans’ Energy Burdens" survey. Then, we will hear related presentations from Christopher Ayers, Executive Director … Continue reading

SECC’s 2023 Members Meeting & Fall Workshop

Red Ventures Headquarters 1101 Red Ventures Drive, Fort Mills, SC, United States

Join us for the 2023 Members Meeting & Fall Workshop, which will be hosted by Red Ventures in Charlotte on October 4-5! Registration is now open for members, and the two-day agenda will be available in the first half of … Continue reading

Itron Inspire 2023

JW Marriott San Antonio Hill Country Resort & Spa 23808 Resort Pkwy #200, San Antonio, Texas, United States

Inspire is Itron's premier, customer-focused event for utilities and smart communities. By gathering industry leaders together, Itron is able to explore technology and services to drive business transformation, reimagine customer engagement and ignite innovation. The main event, the Knowledge Conference, … Continue reading

APPA 2023 Customer Connections Conference

Hyatt Regency San Antonio Riverwalk 123 Losoya Street, San Antonio, TX, United States

Hear from SECC's Deputy Director Jason McGrade as he leads a panel focused on educating and involving customers in the energy transition. As customers become more central to the energy transition, many face a steep learning curve to make sense … Continue reading

Salesforce World Tour Atlanta 2023

Cobb Galleria Centre 2 Galleria Parkway SE, Atlanta, GA, United States

Don’t miss this opportunity to learn from experts and connect with peers. Dive into 55+ sessions and 50+ demos to experience the groundbreaking AI innovations from Dreamforce. Discover how you can revolutionize business and become an Einstein with the world’s … Continue reading

Free

Extreme Weather and Power Outages Webinar

During our final webinar of the year on Thursday, December 7 at 1 p.m. (ET), we will share findings from the "Extreme Weather and Power Outages: Communicating with Customers" survey, which explored how to communicate with consumers about extreme weather … Continue reading

Customer Engagement: Billing, Payments & Collections for Utilities

Online

In this session, SECC's Deputy Director Jason McGrade will dive into residential consumers’ awareness and understanding of today’s electric rate plans. Based on findings from SECC report - Electric Bills and Rate Plans: Consumer Awareness and Understanding, this session will … Continue reading

Customer Satisfaction and the Smart Grid Webinar

Online

During this Research Brief Webinar on Thursday, February 15 at 1 p.m. (ET), we will conduct a deep dive into the "Customer Satisfaction and the Smart Grid" report, which was based on a nationally representative survey of 1,500 Americans. The … Continue reading

SECC’s 2024 Consumer Symposium

Orange County Convention Center 9400 Universal Blvd, Orlando, FL, United States

Join us for the 2024 Consumer Symposium, which will be held as part of DISTRIBUTECH International in Orlando on Monday, February 26.