2022 Annual Consumer Symposium: Advancing a Smarter, More Equitable Energy Future
Presentations and other materials from SECC’s 2022 Consumer Symposium held on May 24-25, 2022.
Tuesday, May 24
Moderated by Jonathan Maxwell, PE, Vice President, Design and Evaluation, DNV, and featuring panelists, Rosa Cassidy, Vice President of Business Development, Franklin Energy, DeAnna Hardwick, Executive Vice President of Customer Strategy, CPS Energy, and Nicole Hendrickson Sr. Program Manager, Baltimore Gas and Electric with Linda Mejia, Client Success Manager, Oracle Energy and Water, shared their insights and showcased programs that will be necessary to protect these consumers as we move towards a smarter, cleaner energy future. Download the slides here.
Produced and presented by platinum sponsor Hoffman Power Consulting
Marci Grossman, Senior Consultant at platinum sponsor Hoffman Power Consulting, highlights leading practices in crisis communications. Download the slides here.
April Pinkston, PE, Director Transformation and Strategic Administration at Oncor Electric Delivery, discusses transformational initiatives at Oncor Electric Delivery that impact customer engagement and deepen the customer relationship. Download the slides here.
Moderated by Kate Merson, Vice President of Utilities, Enervee, this panel session featuring Naila Ahmed, Account Executive for PG&E, Oracle Energy and Water and Frank Rapley, Senior Manager, EnergyRight for the Home, Tennessee Valley Authority discuss strategies to improve customer awareness, engagement and satisfaction with a range of demand-side management programs. Download the slides here.
Moderated by Matt Burton, VP of Sales and Business Development, Recurve, this panel featuring, Angela Amos, Director, Market Development and Regulatory Innovation, Uplight, Chris Nault, Public Communications Specialist, New River Light & Power, and Gomathi Sadhasivan, Director of Customer Decision Sciences, DNV, focuses on how utilities are using a variety of new tactics to shift load and maximize consumer savings in an effort to make a more resilient and green grid. Download the slides here.
Wednesday, May 25
SECC recognized leadership from electricity providers in today’s increasingly customer-centric energy ecosystem by honoring best practices of electricity providers across six categories: Consumer Education, Consumer Engagement, Culture Transformation, Smart Energy Innovation, Small-and-Medium Business Engagement and Energy Equity. Learn more about the award winners here.
Showcasing the achievements of our 2022 Energy Equity Best Practices Award, Jordan Folks, Associate Director, Opinion Dynamics interviewed Waltasia Mansano, Manager of Renewables and Energy Solutions, on PSE&G efforts to create a smarter energy consumer and promote workforce development. Download the slides here.
As car manufacturers continue to drive forward their EV strategies, learn how utilities are working to ensure consumers have an equitable trip down this road. This session is moderated by Bob Champagne, Vice President of Customer Experience Innovation, Smart Energy Water and features unique insights from Alison Alvarez, Co-Founder and CEO, BlastPoint, Dave McKee, Manager of Customer Solutions, JEA, and Alisa Allen Sobczak, Director of Clean Transportation and Residential Solutions, Xcel Energy. Download the slides here.