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Electric Vehicles: Driving the Customer Experience

Quantitative research on electric vehicles
Online survey of 1,000 consumers – plus 750 EV owners
Consumer knowledge and perceptions about EVs
Profile of who current electric vehicle owners are
Barriers for consumers not likely to buy an EV

Author: Smart Energy Consumer Collaborative
Date: January 26, 2022
Topics: Beneficial Electrification Consumer Data Electric Vehicles
Resource Type: Reports

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Download a copy of the “Electric Vehicles: Driving the Customer Experience” report, which provides insight into consumers’ knowledge and attitudes about electric vehicles (EVs) as well as the experiences of current EV drivers.

The report is based on an online survey that was administered to 1,000 residential consumers in the United States in November 2021. The sample was boosted with an additional 750 respondents who currently own an EV.

The research explores owners’ satisfaction with their EVs, consumers’ top concerns around EVs, frequency and times of charging among owners, the top sources of information on EVs, interest in smart home devices and more.