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What Do Consumers Know About Their Electric Rate Options?

To learn more about what consumers know about these rate options, the Smart Energy Consumer Collaborative (SECC) recently conducted a 20-minute online survey of 2,013 Americans who are responsible for making energy-related decisions at home.

January 20: What Do Consumers Think About Their Bills?

What Do Consumers Think About Their Electric Bills?

For many consumers, the monthly electric bill is the primary – or only – routine touchpoint with their electricity providers. Given this significant role in the utility-customer relationship, how do residential customers truly feel about their bills and how do these perceptions impact what they think about their electricity providers?

Electric Bills and Rate Plans Webinar

Research Release: “Electric Bills and Rate Plans”

Upcoming Webinar: Electric Bills and Rate Plans

Smart Energy Water

Smart Energy Water, with its innovative and industry-leading cloud platforms, aims to deliver the best digital customer experiences and mobile workforce experiences powered by AI, machine learning and IoT analytics to the global energy, water and gas providers.

New Resource: Decoding Your Power Bill Guide

Decoding Your Power Bill Guide

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Improving the Billing Experience for Residential Customers

For many residential customers, the monthly power bill is a core part of their relationship with their electricity providers, and it may be the only routine touchpoint for some customers.

Innovative Billing Strategies Webinar