Contact centers have long been the primary means of customer service in utilities. But evolving customer needs and expectations are forcing these centers to be more nimble, responsive, and tech-savvy. Utilities that leverage their contact centers to address both customer … Continue reading
Join AESP Southeast on July 14-15 at the Raleigh Sheraton for their annual conference. This year’s conference theme was chosen as an homage to both the Southeast region’s current issues, such as energy justice, resiliency and changing consumer behaviors and … Continue reading
During this DISTRIBUTECH webcast, SECC's Deputy Director Jason McGrade will provide a refreshed look at American consumers and what they think about energy. He will discuss what consumers know about energy efficiency (and where they get that info), their awareness … Continue reading
SECC will take part in Cooperative Insights' 2022 Member Engagement Summit on Wednesday, Sept. 21 through Thursday, Sept. 22 at the Renaissance Raleigh North Hills Hotel in Raleigh, N.C. Learn how our latest customer segmentation framework can help cooperatives deliver … Continue reading
Itron Inspire brings together leaders from across the energy, water, IIoT and smart city communities to share knowledge, learn from one another and explore the possibilities for a better connected, sustainable and more resourceful future. The main event, the Knowledge … Continue reading
