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Posts

Three Reasons to Attend SECC’s 2025 Members Meeting

As a membership-based nonprofit organization, the annual Members Meeting & Fall Workshop is a highlight of SECC’s calendar. The event shapes the work that we do, allows members to connect with one another and delivers cutting-edge consumer insights.

Americans Are Struggling with Their Electric Bills. Here’s What to Know.

When the Smart Energy Consumer Collaborative (SECC) launched its Smart Energy Snapshot Series with the “Alleviating Americans’ Energy Burdens” survey in June 2023, American households were dealing with high energy costs as the economy recovered from the COVID-19 pandemic.

What We Learned About the Utility-Customer Relationship in 2024

As the energy transition continues, engaging consumers in smart energy programs and services will become increasingly essential in ensuring grid stability, achieving clean energy targets and advancing toward a smarter, more sustainable energy future for all.

What Are Consumers’ Concerns with Winter DR?

As energy providers increasingly turn to demand response to maintain grid stability and ensure customer comfort over the winter months, SECC conducted a nationwide survey to uncover consumers’ interests, concerns and preferences around participating in such a program.

Do Americans Want Winter Demand Response?

Faced with growing challenges in managing demand during the winter due to extreme weather events, electrification and other factors, energy providers are increasingly turning to winter demand response programs to maintain grid stability and ensure customer comfort.

What’s the Ideal Energy Message?

Today’s consumers are navigating a complex landscape of energy messages that may at times feel overwhelming. Messages on a variety of topics are being delivered by their electricity providers, the government and retailers, to name just a few sources, and through many channels (e.g., email, TV, social media, mail and radio). In this landscape, which messages are most likely to resonate?

How Do Consumers Feel About Utility Communications?

It’s an understatement to say that energy messages targeting consumers come from all sorts of places – manufacturers, retailers, electricity providers, government, etc. – and through a variety of media, including email, TV, social media, mail, radio and more.