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Posts

Upcoming Webinar: Addressing Energy Affordability

New Survey: “Addressing Energy Affordability”

What We Learned About the Utility-Customer Relationship in 2024

As the energy transition continues, engaging consumers in smart energy programs and services will become increasingly essential in ensuring grid stability, achieving clean energy targets and advancing toward a smarter, more sustainable energy future for all.

2025 State of the Consumer Webinar

Upcoming Webinar: 2025 State of the Consumer

What Are Consumers’ Concerns with Winter DR?

As energy providers increasingly turn to demand response to maintain grid stability and ensure customer comfort over the winter months, SECC conducted a nationwide survey to uncover consumers’ interests, concerns and preferences around participating in such a program.

Research Release: “2025 State of the Consumer”

Warming Up to Winter Demand Response Webinar

Do Americans Want Winter Demand Response?

Faced with growing challenges in managing demand during the winter due to extreme weather events, electrification and other factors, energy providers are increasingly turning to winter demand response programs to maintain grid stability and ensure customer comfort.

New Survey: “Warming Up to Winter Demand Response”

What’s the Ideal Energy Message?

Today’s consumers are navigating a complex landscape of energy messages that may at times feel overwhelming. Messages on a variety of topics are being delivered by their electricity providers, the government and retailers, to name just a few sources, and through many channels (e.g., email, TV, social media, mail and radio). In this landscape, which messages are most likely to resonate?

2025 Committee Agendas Now Available

How Do Consumers Feel About Utility Communications?

It’s an understatement to say that energy messages targeting consumers come from all sorts of places – manufacturers, retailers, electricity providers, government, etc. – and through a variety of media, including email, TV, social media, mail, radio and more.

Modern Energy Messaging Webinar

Research Release: “Modern Energy Messaging”

Modern Energy Messaging: Transactions to Relationships Report

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What We’ve Learned About Consumers This Year

2024 has been another year of change and challenge for energy consumers – but also one of opportunity. We’ve seen inflation continue, extreme weather events occur across the country and a somewhat bumpy road for electric vehicles (EVs) emerge at times.

Who Are Spanish-Speaking Energy Consumers?

To better understand the energy-related needs and interests of Spanish-speaking consumers, we recently conducted the “Don’t Leave Us in the Dark: Engaging Spanish-Speaking Households” survey, the latest installment in the Smart Energy Snapshot Series.