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Research Release: “2024 State of the Consumer”

Upcoming Webinar: 2024 State of the Consumer

Are Consumers Engaging with Their Energy Usage Data?

Over the past decade, the number of smart meters in the United States has grown from less than 60 million to roughly 130 million, representing an 80-percent penetration rate. At the same time, smart home devices – particularly smart thermostats – have gone from a nascent industry to commonplace in American households.

How Do Americans Feel About Grid Modernization?

Modernizing the electric grid and preparing it to meet future electricity needs has been a strategic importance for both electricity providers and the U.S. Department of Energy in recent years. While billions of dollars are being invested annually to make the grid cleaner, more efficient and more reliable, what do Americans know about these initiatives?

Research Release: “Customer Satisfaction and the Smart Grid”

Customer Satisfaction and the Smart Grid Report

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Upcoming Webinar: “Customer Satisfaction and the Smart Grid”

What Do Americans Know About Heat Pumps?

Air-source heat pumps are becoming an increasingly common way for Americans to heat and cool their homes, and with the growing focus on decarbonization and the added impact of federal and state-level incentives for purchasing a heat pump, this trend is likely to accelerate in the years ahead.

2024 Committee Agendas Now Available

Communicating with Customers About Extreme Weather and Outages

Over the last five years, U.S. investor-owned utilities have filed for $36.4 billion to modernize their electric grids, according to Wood Mackenzie, and of these investments, nearly half (43 percent) were “concerned with hardening physical infrastructure in the wake of catastrophic weather events”.

December 8: PSE to Double Clean Energy Portfolio by 2025

Extreme Weather and Power Outages Webinar

New Survey: “Extreme Weather and Power Outages”

What Do Consumers Think About Public EV Charging?

While some recent headlines have suggested a significant slowdown in electric vehicle (EV) sales in the United States, 2023 is turning out to be another milestone year for EVs. Through the end of September, sales are up 50 percent – already surpassing last year’s total.

Upcoming Webinar: “Extreme Weather and Power Outages”

What Do Consumers Know About Electrifying Their Homes?

To better understand consumers’ awareness, interests and concerns related to electrifying space heating, cooking, water heating and transportation, we recently conducted a nationally representative online survey with 1,500 respondents.

Research Release: “Electrification” Report

Electrification at Home and on the Road Report

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