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Posts

How Do Consumers View AI for Home Energy Usage?

2024 may very well be recorded as a significant year in the history of artificial intelligence (AI). While ChatGPT, a watershed AI technology, officially celebrated its first birthday near the end of 2023, AI systems have seemingly entered the mainstream this year.

New Survey: “Computing Consumer Interest in AI”

How Do Small Businesses View Their Electricity Providers?

SMBs can be notoriously difficult for electricity providers to engage – they represent a wide variety of business types; they typically do not have staff dedicated to managing their energy usage; and programs haven’t historically been tailored to their needs, which means the customer relationship often hasn’t been developed.

Understanding the SMB Landscape Webinar

Are Small Businesses Interested in Electrifying?

SMBs are often considered the backbone of the American economy – yet, when it comes to energy, they can sometimes get lost in the mix between residential customers who comprise the largest number of customers and larger commercial and industrial customers that generally have dedicated account management teams.

Research Release: “Understanding the SMB Landscape”

Understanding the SMB Landscape Report

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What Are Consumers’ Cost Concerns Around EVs?

This year has witnessed numerous doomsday headlines for the electric vehicle (EV) market as new car sales temporarily leveled off and some stakeholders, such as Hertz, Ford and GM, shifted their near-term strategies around electric transportation. What does SECC’s latest Snapshot Survey have to say about the future of EVs?

Are Consumers Happy with Their Electricity Providers?

Investments in modernizing the electric grid have enabled a sea change in the relationship between consumers and their electricity providers. Consumers today have access to many new programs, rate plans and technologies that can help them meet their energy goals.

Research Release: “2024 State of the Consumer”

Upcoming Webinar: 2024 State of the Consumer

Are Consumers Engaging with Their Energy Usage Data?

Over the past decade, the number of smart meters in the United States has grown from less than 60 million to roughly 130 million, representing an 80-percent penetration rate. At the same time, smart home devices – particularly smart thermostats – have gone from a nascent industry to commonplace in American households.

How Do Americans Feel About Grid Modernization?

Modernizing the electric grid and preparing it to meet future electricity needs has been a strategic importance for both electricity providers and the U.S. Department of Energy in recent years. While billions of dollars are being invested annually to make the grid cleaner, more efficient and more reliable, what do Americans know about these initiatives?

Research Release: “Customer Satisfaction and the Smart Grid”

Customer Satisfaction and the Smart Grid Report

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Upcoming Webinar: “Customer Satisfaction and the Smart Grid”

What Do Americans Know About Heat Pumps?

Air-source heat pumps are becoming an increasingly common way for Americans to heat and cool their homes, and with the growing focus on decarbonization and the added impact of federal and state-level incentives for purchasing a heat pump, this trend is likely to accelerate in the years ahead.