Resource Library > Social Media


Harnessing the Value of Social Media

The advent and ensuing popularity of social media is fundamentally changing the way utilities are approaching customer interaction. As a multi-faceted communications tool, social media channels offer utilities many new tools. By Oracle

Published: June 1, 2013
Categories: Social Media.
Author: Oracle.
Resource Type: White papers.

Top 5 Social Media Takeaways

During SGCC’s 2013 Consumer Symposium, David Lawrence, San Diego Gas & Electric’s Social Media Manager, discussed what works and what doesn’t in engaging consumers through digital channels, offering best practices and helpful guidelines.

Published: January 28, 2013
Categories: Consumer Engagement and Social Media.
Author: Smart Energy Consumer Collaborative.
Resource Type: Fact Sheets.