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What Do SMBs Want from Alternative Electric Rates?

While TOU deployments and time-varying pricing pilots aimed at residential customers have garnered significant industry attention, the potential for moving SMB customers to alternative...

What Do Americans Really Want from Electricity Pricing?

As intermittent renewable energy generation, DERs and EVs are increasingly integrated into the grid, electricity providers across the U.S. are...

Who Are Energy Consumers Today?

Recent years have brought considerable change to the utility-customer relationship. These changes have included the expansion of smart meters to over 60% of customers and the doubling of renewable electricity generation since 2008.

2019 State of the Consumer: Actionable Takeaways Webinar

How have the needs and wants of energy consumers evolved in recent…

5 Ways to Improve the Customer Experience

Energy providers today are increasingly taking cues from leading customer-focused companies from outside the energy industry – e.g., Amazon, Netflix, Southwest, Lyft, etc.

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