2018 Best Practices Awards

The Smart Energy Consumer Collaborative’s Best Practices Awards were developed to recognize leadership from energy providers (including IOUs, public power utilities and retail electricity providers) in the shift toward a more consumer-focused energy ecosystem.

As successors to the CLEAR Awards, which were awarded to three recipients from 2013-2017, the new Best Practices Awards program focuses on real-life examples of customer engagement and education success and provides a blueprint for other electricity providers (and their industry partners) to follow. By focusing on applicable insights, thought leadership and product innovation, it is our hope that these awards spark real and considerable change within the utility industry.

After receiving many nominations from the industry, the 2018 Best Practices Awards recipients were selected in November 2017 by an advisory panel of 13 industry experts from a wide range of non-utility industry stakeholders.

The five inaugural winners of the Best Practices Awards are:


Ameren Illinois
Ameren Illinois has been awarded with the Smart Energy Innovation Award for their groundbreaking work around DER-focused microgrid.

CenterPoint Energy
CenterPoint Energy has been awarded with the Culture Transformation Award for nurturing a transition to a more customer-focused internal culture.

Colorado Springs Utilities
Colorado Springs Utilities has been awarded with the Consumer Engagement Award for launching the Change the Current initiative for community improvement.

Direct Energy
Direct Energy has been awarded with the Underserved Markets Award for enabling millennials to better assist their lower-income neighbors with their energy bills.

Commonwealth Edison
Commonwealth Edison has been awarded with the Consumer Education Award for developed an engaging, multimedia education campaign on smart thermostats and other energy efficiency topics.

The five winners of the 2018 Best Practices Awards were honored during the 2018 Consumer Symposium on Monday, January 22 at DistribuTECH in San Antonio, Texas. Complete case studies on the winning programs will be added to the Customer Engagement Success Stories Library throughout 2018.

To learn more:

Read the press release > > >
Download the Best Practices Guide > > >
Register for the Feb. 21 webinar > > >