2019 Best Practices Awards

The Smart Energy Consumer Collaborative’s Best Practices Awards were developed to recognize leadership from energy providers (including IOUs, public power utilities and retail electricity providers) in the shift toward a more consumer-focused energy ecosystem.

As successors to the CLEAR Awards, which were awarded to three recipients from 2013-2017, the Best Practices Awards program focuses on real-life examples of customer engagement and education success and provides a blueprint for other electricity providers (and their industry partners) to follow. By focusing on applicable insights, thought leadership and product innovation, it is our hope that these awards spark real and considerable change within the utility industry.

After receiving many nominations throughout the fall of 2018, the award winners were selected by an independent advisory panel of 10 experts from a wide range of energy industry stakeholders.

The five winners of

the second annual Best Practices Awards are:

Smart Energy Innovation Award

Reliant

Reliant has been awarded with the Smart Energy Innovation Award for their groundbreaking work using voice-assistant capabilities for home energy management.

Culture Transformation Award

Entergy

Entergy has been awarded with the Culture Transformation Award for transitioning to a more customer-focused organizational culture that’s more adept at responding to and meeting consumers’ needs.

Consumer Engagement Award

NB Power

NB Power has been awarded with the Consumer Engagement Award for revitalizing their energy efficiency portfolio and marketing with a focus on achieving high customer engagement metrics.

Underserved Markets Award

AVANGRID

AVANGRID has been awarded with the Underserved Markets Award for developing an energy efficiency program that effectively educates and engages lower-income consumers through community-based Energy Navigators.

Consumer Education Award

Austin Energy

Austin Energy has been awarded with the Consumer Education Award for its Austin Energy All-stars program that educates students, parents and teachers to build a more energy-conscious community from the ground up.

More information on the winning programs can be found in the 2019 Best Practices Guide.

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