Baltimore Gas and Electric (BGE) is Maryland’s largest natural gas and electric utility, serving more than 1.25 million business and residential electric customers and more than 650,000 gas customers. The utility’s service area is an economically diverse, 2,300-square-mile area encompassing Baltimore City and all or part of 10 Central Maryland counties.
When BGE began installing smart meters in April 2012, the utility began a journey of increasing customer engagement. As customers received their new smart meters, they were automatically enrolled in Smart Energy Rewards, a program that enabled them to earn bill credits for reducing their usage during an Energy Savings Day. Since its launch, the program has engaged over 1.2 million customers to achieve 150 MW of peak demand reduction each year.