Wednesday, October 4
Customer expectations are changing. As customer preferences evolve, it's not enough for utilities to meet them in the middle. Utilities must be forward thinking and keep the customer as the focal point as they design new programs. In this keynote address, Lon discusses Duke’s approach to designing new offers to facilitate a fulfilling and individualized customer journey that helps the environment and the grid.
Learn more about how utilities are developing new rate plans that are captivating the attention of consumers.
Have you ever wished consumers just knew certain things about energy? Learn from our panel of experts how utilities and other stakeholders are working to empower consumers in this ever-changing energy landscape.
Hear from your peers as they showcase how their organizations are empowering consumers for an electric transportation future.
Thursday, October 5
Red Ventures collaborates with regulated utilities and deregulated energy retailers and serves as a trusted source of information for consumers looking to get energy updates, tips and insights through its CNET.com website. With a focus on empowering consumers to optimize their homes, this panel shares best practices and lessons learned in developing partner and consumer solutions. The discussion covers topics such as generating awareness, personalizing product recommendations, and enabling consumers to take action in making informed energy choices. Additionally, the panel explores the pivotal role of AI in shaping the future of energy connections, discussing its potential impact on the industry and highlighting current examples of AI integration.
This panel provides further examples about how consumers are responding to demand response programs and grid resilience efforts.
See how utilities are educating consumers around renewable energy efforts while lowering energy burdens and advancing energy equity.
