Lincoln Wood, Chair of SECC’s Board of Directors, will open the 2024 Consumer Symposium in Orlando with a discussion of the next steps in engagement with smart energy consumers.
Customer Satisfaction and the Smart Grid
Following the release of SECC's latest research report, hear from several panelists showcasing utility examples on how to connect with today's modern energy consumer and support them through the energy transition.
Angelika Hoelger, Research Analyst, Touchstone Energy Cooperatives
Ben Pierson, Manager of Beneficial Electrification, Sioux Valley Energy
Morning Keynote: The Consumer Voice in the Energy Movement
Hear from an industry expert as they discuss how to listen to the consumer's voice in today's energy movement.
2024 Best Practices Awards
Join us as we announce the six utility winners of the 2024 Best Practices Awards and hear brief remarks from representatives of this year's recipients.
2024 Best Practices Awards Luncheon
Come network with old friends and meet new connections as you mix and mingle with fellow attendees and our 2024 Best Practices Awards winners. Sponsored by CLEAResult.
Achieving an Equitable Energy Future for Today's Consumers
Join our fireside chat as we discuss how various stakeholders are working together to achieve energy equity in their service territories.
Counting on Consumers with TOU
Consumers sometimes don't know how their actions can impact the future of our electric grid. This session will focus on engagement strategies around time-of-use (TOU) rates and other innovative rate plans to help ensure a stronger energy future.
Scott Engstrom, Chief Customer Officer, GridX, Inc.
Brian Kurtz, Manager of Special Projects & U2.0 PMO, PSEG Long Island
Nayan Parikh, Technology Group Product Manager, PSEG Long Island
Emergency Preparedness and Consumer Expectations
Hear from stakeholders that are working to ensure a stronger grid while keeping consumers informed about possible disasters and other emergencies in their service territory.
This session showcases how chances across the energy industry are preparing for new electric transportation opportunities and how consumers are benefiting.
Jordan Folks, Associate Director, Opinion Dynamics
April Pinkston, Director Transformation and Strategic Administration, Oncor
SECC’s President & CEO Nathan Shannon will end the day by providing you with information about SECC’s plans for consumer research and education in 2024.
Sponsored by: Opinion Dynamics
SECC is a nonprofit organization that works to learn the wants and needs of energy consumers in North America, encourages the collaborative sharing of best practices in consumer engagement among industry stakeholders, and educates the public about the benefits of smart energy technology.