March 2025

Member Spotlight

In 2025, we will recognize one member each month, providing an organizational profile and highlighting the member's accomplishments in the smart energy space.

About Oracle Energy & Water

Oracle, a global leader in enterprise software and cloud solutions, and its Energy and Water division is dedicated to serving electric, gas and water utilities with utility-specific applications and cloud infrastructure for the entire customer-to-grid lifecycle: metering, rating, billing, CRM, analytics, marketing and customer engagement.

From Data to Behavior Change

Consumers expect their utility to provide options and support to control energy costs as they adopt energy-saving technology and deal with the rising cost of living and doing business. So to make energy affordable for everyone and balance the grid, Oracle solutions bring together vast quantities and types of data across the enterprise and apply machine learning and AI to build timely, personalized experiences – detecting EVs, disaggregating appliance usage and recommending next best actions for all types of utility customers. With multichannel, actionable insights integrated throughout customer journeys, utilities can influence large-scale behavior change to meet specific and urgent time-based and locational needs for both their business and their customers.

Customer Engagement Solutions Offered by Oracle

Oracle Energy & Water solutions influence customer action on a tremendous scale, put the magic in the customer experience and provide the key to customer-centric grid operations. They enable utilities to serve everyone from households on a basic rate and not enrolled in any utility programs, households on complex rates and solar installations, all the way through to the most hard-to-reach small businesses, agricultural enterprises and large commercial and industrial operations.

Oracle has delivered over 40 TWh of energy savings and benefits, with an almost infinite potential to scale. Oracle sends tens of millions emails in just one day, and in just one year, Oracle generates and delivers hundreds of millions of communications via email, print, IVR, SMS and mobile push channels. Oracle takes on the complex business logic to render each one with the utility’s branding, layout and messaging configurations, within narrow delivery windows, and in each consumer’s preferred language.

Digital Engagement