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July 2020
Helping Consumers Establish Service and Meet Payment Obligations Webinar
Up-front deposits are a source of friction between consumers and utility companies, and can be a barrier to establishing service quickly and easily. Moreover, helping consumers stay current and connected is also a major challenge for utility providers. Due to COVID-19, some areas have temporarily restricted late fees and collecting from past-due customers; many utilities have also voluntarily suspended customer disconnections for nonpayment. But as areas begin to open up, there’s a risk that many consumers will not be able…
Find out more »Using Smart Speakers to Assist Consumers During COVID-19 Webinar
During the COVID-19 pandemic, smart speakers have played a key role in keeping people informed and connected despite social distancing. With more Americans using smart speakers and voice apps than ever before, utilities and other stakeholders have an opportunity to use this technology to connect with customers where they are, provide updates related to the pandemic and provide support when consumers need it most. In this webinar, the speakers will review specific actions that utilities and other stakeholders can take…
Find out more »Educating Consumers on Time-of-Use Rates Webinar
In this webinar, we will look at how industry stakeholders can help consumers engage in time-of-use (TOU) rates, especially during the COVID-19 pandemic. First, Kari Binley, a manager at ecobee, will discuss ecobee’s TOU optimization feature that was developed to help consumers save more with their smart thermostats. Then, Jesse Smith, a partner with Demand Side Analytics, will share findings from a third-party study on the impact of this feature. Finally, we will hear from Helen Werner, a marketing manager…
Find out more »October 2020
2020 Members Meeting & Fall Workshop
Join SECC at the 10th Annual Members Meeting & Fall Workshop, a two-day collaborative forum on the latest trends affecting energy consumers and how stakeholders can more effectively meet and exceed the expectations of today’s consumers. Hosted by Puget Sound Energy at their headquarters in Bellevue, Wash., the 10th Annual Members Meeting will also cover the most pertinent areas of need in research and education and where our organization’s efforts can be best focused for 2021.
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