Despite the rise of digital engagement channels, the monthly energy bill remains the most influential touchpoint for communicating programs, affordability options and usage insights. During this 30-minute webinar on Thursday, October 15 at 1 p.m. (ET), we will dive into how consumers interpret their bills, what information they find useful and how utilities can improve clarity and drive action.

Ben Nathan of E Source will open the session with new consumer research on energy affordability, including insights into low income customers’ interest in ability to pay arrangements, bill credits, extended due dates and other support programs.

Next, speakers from DTE Energy and Convey will discuss how affordability pressures and extreme weather events have elevated billing clarity as a strategic priority for utilities. They will highlight DTE’s deployment of BillWise AI, which now provides more than two million residential customers with personalized, self service insights on usage, cost drivers and upcoming bill forecasts.