June 2025
Member Spotlight
In 2025, we will recognize one member each month, providing an organizational profile and highlighting the member's accomplishments in the smart energy space.
About Powerley
Powerley combines AI-powered energy intelligence with award-winning customer experiences to provide best-in-class home energy management. With over a decade of innovation and 11 patents and counting, Powerley’s white-label platforms help millions of households better understand and manage their energy use while helping utilities achieve their demand-side management and customer service goals.
Deployed by leading utilities across North America, Powerley has delivered over 138 gigawatts in energy savings and drives 30 times more customer engagement than traditional utility customer engagement tools.
Powerley’s technology is available through two core solutions: BillWise AI and Powerley Live. The newly launched BillWise AI helps both consumers and CSRs understand bill changes, recommends rate plans, and uses AI to analyze usage and uncover savings opportunities. Meanwhile, Powerley Live continues to evolve, offering a real-time mobile experience that helps users manage distributed energy resources (DERs) with ease.
BillWise AI: Transforming Utility Bill Management
In response to growing demand for personalized digital experiences that improve cost outcomes for both customers and utilities, Powerley introduced BillWise AI, a next-generation web-based bill management software platform built for utilities. It’s designed to transform how customer service reps and consumers understand energy usage, forecast bills, and discover savings.
It is the first and only tool to offer a tailored interface for two distinct audiences: a customer-facing web portal and a dedicated dashboard for CSRs. This innovative solution streamlines operations, boosts customer satisfaction and helps meet regulatory requirements.
With BillWise AI, utilities are seeing:
- 95 percent of bill-related calls deflected
- 30-percent reduction in average handle time
- CSR workflow streamlined from 20+ screens to just two
Clarity for Customers. Confidence for CSRs.
With utilities facing mounting pressure to reduce costs to serve while delivering an exceptional customer experience, BillWise AI answers common customer inquiries like “Why is my bill so high?” by delivering a clear, personalized breakdown of the customer’s utility bill.
BillWise AI capabilities include:
- Personalized bill forecasts and usage breakdowns
- Generative AI savings tips tailored to individual homes
- Rate plan optimization based on usage and eligibility
- Contextual analysis including weather, billing cycles and program participation
- Referrals to programs like budget billing and rebates
Learn more at www.Powerley.com/BillWiseAI.
Mobile App and Powerley Live: Advancing Everyday Energy Management
Powerley’s entry into the home energy management space a decade ago was its mobile application that delivers usage data presentation and analytics, including disaggregation and insights. The app on its own leverages the utility’s AMI data to help customers better understand and manage their energy, while delivering cost-effective behavioral energy savings.
As a part of the company’s flagship mobile app experience, Powerley Live takes the next step and empowers customers with real-time energy insights, appliance-level disaggregation, and proactive coaching. Its patented PowerNet engine, paired with plug-and-play hardware like the Energy Bridge hub or Powerlync™ smart plug, delivers instantaneous usage data and enables device control to deliver automated energy savings.
By integrating distributed energy resources (DERs) such as EVs, solar, thermostats, and other smart home devices, Powerley Live transforms passive consumers into active grid participants. The app connects with DERs, through an Enode integration, enabling intelligent load coordination and demand flexibility.
With Powerley Live, utilities can:
- Shift demand in real time
- Engage customers in time-of-use optimization without sacrificing comfort
- Gain behind-the-meter visibility for enhanced forecasting and planning
- Deploy virtual power plants (VPPs) at the home and neighborhood level
Making Home Energy Management Mainstream
The Energy Bridge Hub and Powerlync™ smart plug connect to the home’s electric meter and smart home ecosystem. These devices make energy management easy, affordable, and actionable, enabling whole-home and appliance-level monitoring with minimal setup.
By turning energy transactions into meaningful daily interactions, they’re helping utilities unlock the full potential of the smart meter network. Utilities can deliver real-time rate coaching, shift peak loads, and support customer participation in DER programs, boosting grid resiliency and customer satisfaction.
Learn more at www.powerley.com and follow them on LinkedIn and X. Request a demo by emailing info@powerley.com.
