Featured Event

During our final webinar of the year on Thursday, December 7 at 1 p.m. (ET), we will share findings from the "Extreme Weather and Power Outages: Communicating with Customers" survey, […]

During this Research Brief Webinar on Thursday, February 15 at 1 p.m. (ET), we will conduct a deep dive into the "Customer Satisfaction and the Smart Grid" report, which was […]

Join us for the 2024 Consumer Symposium, which will be held as part of DISTRIBUTECH International in Orlando on Monday, February 26.

As electricity providers move toward customer-centricity, they have a multitude of customer engagement and education strategies to consider for connecting with different types of consumers. During this one-hour Peer Connect […]

Over the past year, the Smart Energy Consumer Collaborative (SECC) conducted consumer research studies on electrification, the smart grid and renewable energy – plus Snapshot Surveys on energy burdens, outages […]

During this one-hour Peer Connect Webinar on Wednesday, May 15 at 1 p.m. (ET), we will begin by reviewing the key findings from the new "Electric Vehicles: Exploring Consumers' Cost […]

During this Research Brief Webinar on Tuesday, June 18 at 1 p.m. (ET), we will share the key findings from the "Understanding the SMB Landscape: New Needs and Concerns" report. […]

During this one-hour Peer Connect Webinar on Thursday, July 25 at 1 p.m. (ET), we will hear in-depth case studies from the winners of the 2024 Best Practices Awards in the Culture Transformation and Consumer Engagement categories. Avangrid will discuss the development of the Digital Center of Excellence (COE), a cross-functional business unit that is […]

During this one-hour Peer Connect Webinar on Tuesday, August 27 at 1 p.m. (ET), we will begin by reviewing the key findings of the new “Computing Consumer Interest in AI” survey, which examines consumers’ familiarity with AI systems, their interest in AI services from their electricity providers, their concerns around data privacy and more. Then, […]

During this half-hour Peer Connect Webinar on Wednesday, October 2 at 2 p.m. (ET), we will provide a look at what attendees can expect at the 2024 Members Meeting & Fall Workshop, which will be held at ICF’s corporate headquarters in Reston, Virginia on October 16-17.

SECC’s 2024 Members Meeting & Fall Workshop will be hosted at ICF’s corporate headquarters in Reston, Virginia on Wednesday, October 16 and Thursday, October 17. This year's program will feature a wider variety of sessions than ever before, including a rapid-fire discussion on takeaways from the Smart Energy Snapshot Series, two keynote addresses and collaborative […]

During this webinar, we will share the findings from our latest Snapshot Survey – “Don’t Leave Us in the Dark: Engaging Spanish-Speaking Households” – which explores Spanish speakers’ perceptions of their electricity providers, their struggles paying their electric bills, their support for renewable energy targets and more. Then, we will hear from three guest speakers […]

During this Research Brief Webinar on Wednesday, December 11 at 1 p.m. (ET), we will share key findings from the "Modern Energy Messaging: Transactions to Relationships" report, which explores consumer awareness of energy-related messages and which of these messages are the most impactful in driving engagement. Following the research briefing, guest speakers will share additional […]

Join us at Landis+Gyr for our first Atlanta Members Luncheon of 2025. We will provide an overview of SECC’s recent initiatives – including research, education and events – during lunch and will then have the option to tour Landis+Gyr’s facilities. If you would like to attend, please RSVP with SECC’s Operations Manager DeMika Thomas-Hill by […]

During this 30-minute webinar on Wednesday, February 12 at 1 p.m. (ET), we will provide a look at what attendees can expect at SECC’s 2025 Consumer Symposium, which will be held as a DISTRIBUTECH partner event on Monday, March 24 in Dallas. Following the agenda overview from SECC’s Deputy Director Jason McGrade, we will hear […]

During this 30-minute webinar on Wednesday, March 12 at 1 p.m. (ET), we will share key findings from SECC’s “Warming Up to Winter Demand Response” survey and insights from program evaluations of winter demand response programs.

Join us for SECC’s inaugural Summer Summit, a half-day event at DTECH Midwest in Minneapolis that will get you updated on the present and future of energy consumers. Registration open now via DTECH Midwest, and the agenda will be available in the second half of May.

Join us for the 2025 Members Meeting & Fall Workshop, which will be held at Puget Sound Energy's headquarters in Bellevue, Washington on October 14 and 15.

During this webinar on Tuesday, November 18 at 1 p.m. (ET), SECC’s Deputy Director Jason McGrade will share findings from the “Meeting the Needs of Low-Income Households” paper, which explored the electricity attitudes, priorities and concerns of low-income consumers. After the research briefing, Amy Jewel, Vice President, Programs at Elevate, and Sarah Wochele, Equity Analyst […]

New for 2026! Customer-sited DERs and load flexibility programs are increasingly essential to delivering reliable and affordable electricity. Join the Smart Energy Consumer Collaborative (SECC) and PLMA, The Flexible Load Management Community, as we explore two angles of the distributed, flexible energy transition: customer engagement and grid management. With one registration, we invite you to […]

During this 30-minute webinar on Tuesday, March 24 at 1 p.m. (ET), SECC’s President & CEO Nathan Shannon will lead a conversation with Brian Kurtz, Michele Padilla and Donna Hernandez-Leon of PSEG Long Island on their comprehensive time-of-use (TOU) transition that prioritized the voice of the consumer from beginning to end.