Electric Vehicles: Driving the Customer Experience
Author: Smart Energy Consumer Collaborative
Date: January 26, 2022
Topics: Beneficial Electrification Consumer Data Electric Vehicles
Resource Type: Reports
Download a copy of the “Electric Vehicles: Driving the Customer Experience” report, which provides insight into consumers’ knowledge and attitudes about electric vehicles (EVs) as well as the experiences of current EV drivers.
The report is based on an online survey that was administered to 1,000 residential consumers in the United States in November 2021. The sample was boosted with an additional 750 respondents who currently own an EV.
The research explores owners’ satisfaction with their EVs, consumers’ top concerns around EVs, frequency and times of charging among owners, the top sources of information on EVs, interest in smart home devices and more.